For online reservations of hotel services at Campus 90 Hotel on the hotel’s website https://campus90.com/
1. GENERAL INFORMATION
1.1 Patishta i Mostove EOOD, with UIC BG813029821, is a registered commercial company with an address at 3 Boris Mavroganov St., Provadia, Bulgaria, the managing company and owner of Campus 90, referred to herein as the HOTEL. Contact details for questions regarding online reservations: Tel. +359 889 908 990 e-mail: welcome@campus90.com
1.2 A Client is any natural or legal person using the services of the HOTEL, including its website for creating online reservations.
1.3 These General Terms and Conditions govern the contract between the HOTEL and the Client.
1.4 Campus 90 provides on its website https://campus90.com/ an online reservation system through which the HOTEL offers the possibility of reserving rooms and apartments for accommodation.
1.5 The information published on the website regarding available rooms and apartments is an offer by the HOTEL, and acceptance of the reservation conditions constitutes acceptance of the offer.
1.6 By ticking the box accepting the General Terms and Conditions, the Client fully accepts and undertakes to comply with the RESERVATION AND PAYMENT CONDITIONS.
1.7 The confirmation letter sent upon completion of the reservation constitutes the contract between the HOTEL and the Client.
2. RESERVATIONS:
2.1 By making a reservation with us (Campus 90, referred to herein as the hotel), you (the lead guest) and your reserving party (guests) agree to our General Terms and Conditions and the Hotel Rules. During your stay, you agree to comply with the following rules. If you have any questions regarding making a reservation with us, please contact us before making a reservation. To make a reservation, the lead guest must be at least 18 years of age. The maximum number of guests per room is illustrated in the room occupancy details on the website. Only the lead guest and the named reserving party, when registered, may use the property’s accommodation facilities; all unregistered visitors may access the rooms and apartments only with our express permission.
2.2 Process for reserving rooms and apartments: through the “Book Now” section and buttons on the HOTEL’s web page, you will be redirected to the online reservation form, where you must fill in the required details. Once all details have been entered, all available reservation options will be displayed — room types, offer types, and their corresponding prices. After selecting an offer, you must enter your personal details to complete the reservation: first name, last name, email address, telephone number, country. If the credit card payment method is selected, you will need to enter the credit card number, credit card expiration date, name as written on the credit card, and the card security code (CVV2 / CVC). Please review your reservation details shown in the box on the right, read the conditions, and if you wish to make your reservation in accordance with the details and conditions stated in the offer, please tick “By choosing to complete this reservation, I confirm that I have read and accept the Rules and Restrictions, the General Terms and Conditions, and the Privacy Policy” and click “Complete Reservation.” Your reservation is now in effect, and you will receive a confirmation at the email address you provided for contact. To confirm the reservation, the Client must pay the amounts due as specified in the reservation conditions.
3. PRICES AND PAYMENT
3.1 The HOTEL provides services upon request and payment of the online reservation by the client in accordance with the data provided in the reservation form: guest name, period, number of nights, number of adults and children, regular and extra beds, services included in the price, price per night. Guests over 12 years of age are charged at the same rate as adults. The information entered in the “Special Requests” and “Additional Comments” fields of the reservation form is not binding on the HOTEL, and any special requirements of the client entered in these fields are fulfilled subject to availability.
3.2 The prices on the HOTEL’s website are displayed in the currency selected by the client and are charged in their Bulgarian currency equivalent (lev) at the UniCredit Bulbank exchange rate of the day, including 9% VAT, tourist tax, and hotel insurance. The total amount due from the client for the reservation is calculated automatically depending on the number of days, the number of adults and children (according to their age), and the valid price offer applicable for the relevant period. Reservations made and paid through the online reservation portal are secured with the corresponding advance payment according to the offer. Please note that reservations are not guaranteed if an advance payment has not been made in accordance with the conditions of the offer, and guests will not be accommodated accordingly. A reservation can only be confirmed after receipt of the deposit, and in the event that it is not prepaid within the specified deadlines, the reservation is not guaranteed and may be cancelled by the HOTEL at any time and without notice. The HOTEL reserves the right to change prices and special offers on its website without notice. New prices do not apply to reservations already made, confirmed, and paid, and the amount due does not change regardless of new pricing offers.
3.3 Payment is made electronically by debit or credit card via a POS terminal (virtual or physical), by bank transfer, or via PayPal — depending on which option(s) is/are available to you at the time of reservation. Where the credit card payment method is available, the accepted cards are Visa Electron, Mastercard, Maestro. This payment method allows you to select all the details of your reservation and control the payment process in the online reservation portal on the HOTEL’s website. Once you have selected all the details of your reservation and chosen card payment, you can enter your card details in the fields provided. The payment interface is supported by HotelRunner, Inc. and guarantees full protection of the client data entered there. In this interface, the client must enter their card information — name as written on the card, card type, number, validity period, and CVV2/CVC2 code. The HOTEL will charge your card 100% of the amount specified in the reservation details at the time of reservation. For cards requiring additional 3-D authentication registered in the Verified by VISA or MasterCard SecureCode authentication systems, we may be unable to charge your card — in this case, we may ask you for an alternative payment method.
IMPORTANT! If you experience difficulties during reservation or payment through the HOTEL’s online reservation portal, please contact our team at T: +359 889 908 990 or send your questions to e-mail: welcome@campus90.com.
4. CANCELLATION AND MODIFICATION OF RESERVATIONS
4.1 For modification, cancellation, no-show, or early departure of an already paid online reservation, Patishta i Mostove EOOD retains the corresponding amount of the penalty provided for in the conditions of the offer. When the person making the reservation is different from the lead guest occupying the accommodation, the person making the reservation may be held liable for cancellation, no-show, and damages, as specified herein.
4.2 In the event of force majeure circumstances requiring cancellation or modification of the reservation, the submission of evidence and documents will be required. In any such case, the HOTEL reserves the right to use its discretion regarding the refund of the amounts paid. Refunds of amounts paid are made by Patishta i Mostove EOOD through a transaction to the card used to pay for the reservation.
4.3 Rules for modifications and cancellations: Modifications and cancellations apply in accordance with those specified in the rate details. If there is a free cancellation period up to a certain number of days before arrival or an exact date — all prepaid deposits for the reservation will be refunded. Modifications or cancellations after this deadline: 100% cancellation fee (unless otherwise specified in the reservation details). No refund for no-show (non-arrival) or early departure. If your offer or reservation does not specify conditions for modifications and cancellations, the following general rules apply: modifications or cancellations after payment: 100% cancellation fee (no refund of prepaid deposits). No refund for no-show (non-arrival) or early departure.
4.4 Refunds: deposits are refunded only under the conditions specified in the rules of the offer or rate. If no such policy is set for your offer, the deposit is non-refundable.
4.5 Our right to cancel In rare cases where we need to cancel your reservation with us, please note that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. All guests agree to respect the privacy and peace of all other guests, neighbors, and owners at all times. We reserve the right to cancel a reservation with immediate effect without compensation, refund, or reimbursement if guests fail to comply with our General Terms and Conditions and/or Hotel Rules, or cause disturbance / inconvenience to other guests, neighbors, or owners.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES:
5.1 The HOTEL provides services paid for by the Client.
5.2 The HOTEL has the right to refuse an accepted reservation without any liability if the Client does not pay the full amount within the agreed deadlines.
5.3 The Client shall: 5.3.1 pay, within the agreed deadlines, the price of the reservation made by them; 5.3.2 comply with the applicable Bulgarian laws and the internal rules of the hotel.
6. RESPONSIBILITIES OF THE PARTIES:
6.1 The HOTEL is not liable to the Client for force majeure circumstances such as: illnesses, epidemics, natural disasters, strikes, military actions in the Republic of Bulgaria as well as abroad which endanger the safety of people and restrict their free movement, governmental actions, interruption of water, electricity, or other external supplies over which the hotel has no control, as well as for any other unforeseen or insurmountable event of an extraordinary nature that occurs after a reservation has been made and that cannot be avoided by the hotel and their contractors acting in good faith.
6.2 The HOTEL is liable only for events that occur on its premises and is not liable to the Client for food or beverages consumed by the Client outside the areas reserved by the Hotel, or for any actions outside the hotel, if they differ from those generally accepted on the hotel’s premises.
6.3 The HOTEL is not liable with respect to claims that were not reported by the Client during the stay at the HOTEL and were not confirmed by the medical team serving the HOTEL, or for which it has not been proven beyond doubt that they are directly related to any improper act or omission of the HOTEL’s staff.
6.4 The HOTEL may hold the Client liable for any event that may harm the personal dignity of the HOTEL’s staff and/or the reputation or property of the HOTEL.
6.5 The HOTEL is not liable and bears no responsibility for any compensation or damages in the event that the Client has been refused services or has been forcibly removed from the HOTEL due to inappropriate behavior and/or failure to comply with the internal rules and regulations of the hotel. In any such case, a report is drawn up and signed by witnesses among staff or other tourists.
6.6 The HOTEL is not liable for services that have been selected, arranged, and paid for individually by the Client during their stay at the HOTEL.
6.7 The HOTEL is not liable for harm or damage caused to the Client during their stay by the unlawful conduct of third parties, including theft of the Client’s personal property or luggage. In any such case, the HOTEL will assist the Client in dealing with the formalities related to reporting and registering the event, provided that the regular tourist holidays of the other hotel guests are not affected.
6.8 The HOTEL is not liable and will not compensate the Client in the event that the Client has decided not to use services, or for any reason has deviated, failed to show up, or was late, and for this reason failed to receive a service.
6.9 The “Free Parking” option is on a first-come basis and will be available until all parking spaces are occupied.
7. LEGAL DISPUTES AND CLAIMS:
For the safety and convenience of our guests, the following rules and policies apply at Campus 90 Hotel.
7.1 All disputes related to the provision of services arising from the reservation are resolved by mutual understanding between the parties. If the parties fail to reach agreement, the dispute is referred to the competent Bulgarian court.
7.2 If the Client has claims during their stay related to non-performance or inaccurate performance of the standard services provided, and this is established as a fact, the Client shall submit their complaints to the hotel immediately and in writing and request a document certifying that the claim has been submitted, so that steps can be taken immediately to satisfy all interested parties.
8. HOTEL RULES
Check-in and check-out: All guests must be registered and are required to present an ID card, passport, or temporary residence card upon check-in. Check-in is after 2:00 PM. Check-out is by 12:00 noon on the day of departure. Early check-in or late check-out is possible subject to availability and upon confirmation from the hotel, and is paid for additionally according to the price list. Please inform the reservations team if you wish to check in before 2:00 PM, and the reception if you wish to keep a room after 12:00 PM.
8.1 Smoking: In accordance with Bulgarian legislation, the smoking of any tobacco products, including but not limited to cigarettes, pipes, electronic cigarettes, e-liquids, cigars, snuff, or chewing tobacco, is not permitted in any indoor area of the hotel, including hotel rooms, corridors, restaurants and bars, or any other public indoor area. Smoking is permitted only in the designated areas.
8.2 Pets: Campus 90 Hotel does not accept pets.
8.3 Parking: we provide complimentary on-site parking for hotel guests, with limited capacity.
8.4 Safes are provided free of charge in all rooms and apartments. Please use the safes to store all valuable and important personal belongings. The HOTEL is not liable for the loss, damage, or theft of cash, jewelry, or other valuables left in guest rooms (outside the safe) or public areas.
8.5 Housekeeping and “Do Not Disturb” rules: for the safety and privacy of our staff and guests, occupied rooms will not be serviced while guests are present, unless expressly requested by the guest(s). Please inform the reception if you wish to schedule the service at a specific time, and we will do our best to adhere to your preferred time. All rooms are equipped with “Do Not Disturb” signs. When the “Do Not Disturb” sign is placed on the door handle and visible to us, staff members will be alerted not to knock or enter the room for any reason, and your room will not be serviced.